Discrimination is against the law.

The Brattleboro Retreat is committed to treating patients, family, visitors, and employees in a non-discriminatory manner.

The Brattleboro Retreat complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Brattleboro Retreat does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

The Brattleboro Retreat will provide translation and interpretation assistance to ensure effective
communication of information and service in the language in which the patient is most comfortable. Services include:

  • qualified sign-language interpreters
  • qualified language interpreters for people whose primary language is not English
  • information written in languages other than English.

If you believe that the Brattleboro Retreat has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Patient Advocacy & Consumer Affairs
Brattleboro Retreat
1 Anna Marsh Lane
Brattleboro, VT   05302

  • (phone) 802-258-6118
  • (fax) 802-258-3787

You can file a grievance in person or by mail. If you need help filing a grievance, the Retreat's Patient Advocacy & Consumer Affairs department is available to assist you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW.
Room 509F, HHH Building,
Washington, DC 20201
1–877-696-6775 , 800–537–7697(TDD).
Follow his link for Complaint Forms.

New England Region (CT, ME, MA, NH, RI, VT)
Peter Chan, Regional Manager
Office for Civil Rights
U.S. Department of Health and Human Services
Government Center
J.F. Kennedy Federal Building, Room 1875
Boston, MA 02203
Voice Phone: 617-565-1340
Fax: 617-565-3809
TDD: 617-565-1343
Customer Response Center: 800-368-1019
Email: ocrmail@hhs.gov

French
ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le 1-802-258-6118.

Spanish
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-802-258-6118.

Chinese
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電1-802-258-6118.。

Vietnamese
CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số 1-802-258-6118.

Nepali 
ध्यान दिनुहोस्: तपार्इंले नेपाली बोल्नुहुन्छ भने तपार्इंको निम्ति भाषा सहायता सेवाहरू निःशुल्क रूपमा उपलब्ध छ । फोन गर्नुहोस् 1-802-258-6118.

Serbo-Croatian
OBAVJEŠTENJE:  Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-802-258-6118.

German
ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 1-802-258-6118.

Cushite
XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 1-802-258-6118.

Italian
ATTENZIONE:  In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 1-802-258-6118.

Arabic
ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-208-852-8116

Russian
ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-802-258-6118.

Tagalog
PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 1-802-258-6118.

Portuguese 
ATENÇÃO:  Se fala português, encontram-se disponíveis serviços linguísticos, grátis.  Ligue para 1-802-258-6118.

Japanese

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。

                                 8116-852-208-1.  まで、お電話にてご連絡ください。

Thai 
เรียน:  ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี  โทร 1-802-258-6118.